Refund policy

Return & Refund Policy

At Toki Glow Skin, we want you to shop with confidence. If your order is not as expected, please contact us and we will review your request according to the policy below.

Returns

Return requests are accepted within 30 days of delivery. Items must be unused, in original condition, and returned with the original packaging. An order number or proof of purchase may be required.

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.

The following items are also not eligible for return: gift cards, final sale items, clearance products, and customized or personalized items.

Return Process

To request a return, please email us at support@tokiglow.com
with your order number and reason for return.

If your order arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item sent by us.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, the refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

Please check your package after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with a replacement, exchange, or refund when eligible.

Toki Glow Skin
3486 Argonaut Ave, Oroville, CA 95966
Phone: 530-370-1474
Email: support@tokiglow.com